Frequently Asked Questions

Below are some of the most frequently asked questions. If your questions is not listed below click here "Contact Us" to submit your inquiry.

Will I be charged for waiting time?

Our customers are privileged to free waiting time according to what type of car they have selected. Our operators check all flights.

  • Sedans - receive 30 minutes free on domestic and on international flights.
  • Limousines - receive 30 minutes free on domestic and 50 minutes free on international flights.
  • Vans - receive 30 minutes free on domestic and 50 minutes free on international flights.
  • Mini-vans - receive 30 minutes free on domestic and on international flights.
  • Buses - time starts from the official ETA (estimated time of arrival)
How do I find my driver?

Your uniformed driver (suite and tie) will be holding a sign containing your name, which will make it easier for you to find him. The "meet and greet" is a great way to be welcomed by our company and it is free of charge (most company's charge extra for this service).

What kind of cars?

All of our cars are new models between 2000-2001. View our cars.

Luxury Sedans are either Cadillac and Lincoln Town Car available in dark colors only. Stretch Limousines are only Lincoln town cars and available in black and white colors, also included in the limo is TV, VCR, and a bar included with hard and soft liquor. Luxury Vans - for all airport pickups can accommodate up to 10 passengers plus their luggage. For sight seeing or other than airport transit, the vans can accommodate up to 14 passengers. Mini -Vans - accommodate up to 4 passengers and up to 6 suitcases. Buses - accommodate up to 50 passengers and approximately 100 pieces of luggage.

When will you charge my credit card?

Your credit card will not be charged until the day off the service. Prepayments can be arranged online for relatives or friends of the traveler.

What if I am unable to arrive in time for a reservation "No Show" ?

ALL no shows will be charged full rate.

To avoid being charged you must call 888-478-8329 or email in the event your plans or flight have been changed.

How can I cancel my reservation?

All cancellations must be made within 24 hrs prior to your arrival, via phone 888-478-8329 or email .

What is your "Service Guarantee"?

After you have received your "Confirmation Number" from NewYorkTransportation.com, your car is guaranteed to be there waiting for you. (Reservation must be made at least 24 hour prior to the time of service and with a valid credit card.)

What is your hourly rates?

Our rates are by the hour (BTH) also known as AD (as directed).

  • 2 hrs minimum on weekdays (Mon-Thur)
  • 3 hrs minimum on weekends (Fri-Sun)
  • 5 hrs minimum any day if traveling outside of the 5 Boroughs
    * Buses at all times are 5 hrs minimum.