Our customers are privileged to free waiting time according
to what type of car they have selected. Our operators check all flights.
Sedans - receive 30 minutes free on domestic and on
international flights.
Limousines - receive 30 minutes free on domestic and
50 minutes free on international flights.
Vans - receive 30 minutes free on domestic and 50
minutes free on international flights.
Mini-vans - receive 30 minutes free on domestic and
on international flights.
Buses - time starts from the official ETA (estimated
time of arrival)
Q:
How do I find my driver?
A:
Your uniformed driver (suite and tie) will be
holding a sign containing your name, which will make it easier for you to find
him. The “meet and greet” is a great way to be welcomed by our company and it
is free of charge (most company’s charge extra for this service).
Q:
What kind of cars?
A:
All of our cars are new models between 2000-2001.
Click
Here to view cars. Luxury Sedans are either Cadillac and Lincoln Town
Car available in dark colors only.
Stretch Limousines are only Lincoln town cars and
available in black and white colors, also included in the limo is TV, VCR, and
a bar included with hard and soft liquor.
Luxury Vans - for all airport pickups can accommodate
up to 10 passengers plus their luggage. For sight seeing or other than airport
transit, the vans can accommodate up to 14 passengers.
Mini -Vans - accommodate up to 4 passengers and up to 6 suitcases.
Buses - accommodate up to 50 passengers and approximately
100 pieces of luggage.
Q:
When will you charge my credit card?
A:
Your credit card will not be charged until the
day off the service. Prepayments can be arranged online for relatives or friends
of the traveler.
Q:
What if I am unable to arrive in time
for a reservation "No Show"?
A:
ALL no shows will be charged full rate.
To avoid being charged you must:
Call toll free 1-866-300-NYTN
(6986) so that one of our dispatchers can get in touch with the driver
and help you to locate each other.
Call 1-866-300-NYTN (6986)
or email in the event your plans or flight
have been changed.
Q:
How can I cancel my reservation?
A:
All cancellations must be made within 24 hrs
prior to your arrival, via phone 1-866-300-NYTN (6986) or email.
Q:
What is your "Service Guarantee"?
A:
After you have received your "Confirmation
Number" from NewYorkTransportation.com, your car is guaranteed to
be there waiting for you. (Reservation must be made at least 24 hour prior
to the time of service and with a valid credit card.)
Q:
What is your hourly rates?
A:
Our rates are by the hour (BTH) also known as
AD (as directed).
1. 2 hrs minimum on weekdays (Mon-Thur)
2. 3 hrs minimum on weekends (Fri-Sun)
3. 5 hrs minimum any day if traveling outside of the
5 Boroughs * Buses at all times are 5 hrs minimum.
